Privacy Policy

Effective Date: 11/06/2025

At Zoe's Happy Tails, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our dog walking services, visit our website, or communicate with us. We ensure compliance with the General Data Protection Regulation (GDPR) to guarantee that your personal data is handled securely and responsibly.

1. Data Controller

Zoe's Happy Tails is the data controller responsible for the processing of your personal data. For any inquiries or concerns about your personal data, you can contact us at:

zoehapptails@gmail.com

2. Information We Collect

We collect personal information necessary for providing our dog walking services, including but not limited to:

Personal Information: Name, address, phone number, email address.
Pet Information: Pet name, breed, age, medical needs, behavioral notes.
Service Details: Appointment dates/times, locations for pickups/drop-offs.
Payment Information: Billing address, payment method, and bank account information.
Website Usage Data: IP addresses, browser type, time spent on site, and other usage statistics.

3. How We Use Your Information

We process your personal data for the following purposes:

To provide, manage, and improve our dog walking services.
To communicate with you about your bookings, appointments, changes, or cancellations.
To process payments and manage billing.
To send you service-related communications, including newsletters or promotional materials (only with your explicit consent).
To meet legal or regulatory requirements.
To maintain records for business operations.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your personal data:

Consent: When you sign up for our services or communicate with us, you provide explicit consent to process your data.
Contractual Necessity: We process your data to fulfill our obligations under a contract with you (e.g., providing dog walking services).
Legitimate Interests: We may process data for legitimate interests, such as improving our services or communicating with you about our offerings, unless these interests are overridden by your privacy rights.
Legal Obligation: In some cases, we may process your data to comply with legal obligations (e.g., tax or financial reporting requirements).

5. How We Protect Your Information

We take appropriate technical and organizational measures to ensure the security of your personal data. These include:

Secure storage of data on protected servers.
Access controls to ensure only authorized staff can view your personal data.

6. Data Retention

We retain your personal data for no longer than necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, your data will be securely deleted or anonymized.

7. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of your personal data we hold.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: You can request a limitation on the way we process your personal data under certain circumstances.
Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used format.
Right to Object: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.
Right to Withdraw Consent: If we rely on your consent to process data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at zoehappytails@gmail.com

8. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third parties under the following conditions:

Service Providers: We may share your data with third-party providers who assist us with providing services (e.g., payment processors, software providers). These providers are required to protect your data and use it only for the purposes specified by us.
Legal Compliance: We may disclose your personal data if required by law or in response to a legal request, such as a court order.

9. International Data Transfers

If your personal data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, in accordance with GDPR requirements.

10. Cookies and Website Analytics

We use cookies and similar technologies to enhance your experience on our website and analyze website traffic. You can control cookie settings through your browser.

11. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child under 16, please contact us, and we will take appropriate steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we will notify you if there are significant changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

zoehappytails@gmail.com

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